Conflict Management

  • To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace. By the end of the course, delegates should be able to: 

Objectives: 

 

 

  • Realise that breakaway & self-defence techniques are only used when all other options have failed.

  • Have an understanding of criminal law & reasonable force.

  • Understand how Health & Safety legislation is there for your benefit.

 

  • Apply the correct & safest way to defend themselves from a variety of wrist & body grabs whilst standing, seated behind a desk, in a bed situation, and whilst in a car for those in the community.

  • Know the quickest & safest escape from strangles.

  • Assess, & use your environment, thus working out the quickest possible escape route, to minimise confrontation.

  • Remember to use the minimum amount of force, thus minimising any possible injury to yourself, & the assailant, & to continually remember your responsibility towards therapeutic input at all times. 

  • How to apply an effective stance in order to deal with head butts, punches, kicks, & kneeing to the groin.

Designed to equip staff with the skills necessary to breakaway from an aggressive situation where they have been physically assaulted. It is a practical course requiring active participation from course delegates. The course is presented in an informal manner so that delegates can relax and enjoy the learning experience.

Prevention and Management of Conflict

 

Course Overview:

 

 

 

Programme Outline: 

      

  • Introduction to workplace violence 

  • Dynamic risk assessment 

  • Self awareness 

  • Proactive service delivery 

  • Communication skills 

  • Signalling non aggression 

  • Defusing and calming 

  • High risk conflict 

  • Post incident support 

  • Relevant legislation dealing with violence & aggression-criminal law

  • Escape from wrist grabs, body grabs, hair & clothing grabs.

  • Breakaway from strangulations.

  • Dealing with punches, head butts, kicks, & groin attacks

  • How to deal with assaults whilst on the floor.

  • Use of defensive body positioning & personal space

  • Aspects of good communication skills 

Who Should Attend?

 

All employees who work within an environment that places them at risk of assault from members of the public whilst in the course of doing their duty, for example, those who work alone in the community or with high-risk patient/client groups. 

Candidate Requirements: 

 

There are no specific prior experiences or qualifications required to undertake the training course.  

 

Teaching Methods:

 

Power point presentation, exercises, & scenario based learning. 

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT OUR PROGRAMMES, SIMPLY USE THE FREE TRIAL LINK AND MAKE YOUR REQUEST IN THE MESSAGE SECTION.

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Taekwondo School of Excellence

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